DURABLE UK Limited – PRIVACY STATEMENT
TRUST PLEDGE:
We appreciate how important it is to our customers that their personal information is kept private and protected. You can be assured that we will do our very best to ensure that our websites are secure so that your confidentiality is maintained. As you would expect we adhere to the provisions of the Data Protection Act 1998, which gives you complete control over the information stored about you and how we contact you in future.
We have a clear policy that the information customers give us is only to be used for communication between ourselves. Under no circumstances would we pass on your details to any other organisation, for them to contact customers directly for marketing purposes.
Information We Collect:
We only collect information you specifically and voluntarily provide, and when you just visit our websites we only recognise your domain name (IP Address?) and not your email address. Only if you complete our online forms, apply for free samples, participate in an online survey or send us an email message will we then see your email address.
What We Do With The Information:
Essentially the information is used to provide you with the service you have requested, or to answer an enquiry. Completion of surveys helps us better understand customer requirements and gain feedback about our products. Similarly free samples are distributed periodically so customers can try out particular items in our range for themselves. As well as analysing responses we also like to stay in touch with customers who have contacted us. We regularly update our product range and periodically run special offers, contests and discount promotions. Most customers welcome us keeping in touch with this news. However, at any time you can stop marketing communication from us – either by indicating this choice via the email ‘opt-out’ box, or by sending an email to: signs@durable-uk.com
Cookies & Access:
Cookies are small software files that store and collect information regarding customers’ usage of our website. They are stored by the computer browser on the hard drive to send information back to our web server when you access our website. They do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences. This makes it a better, more relevant experience for you. You can always choose not to receive a cookie file by enabling your web browser to refuse cookies. How to do this depends on your internet browser and it is impractical for us to detail the process here and you should visit the relevant site such as Internet Explorer or Netscape to receive all the information you will need.
You can ask at any time for access to the personal information we hold about you. Either email us at signs@durable-uk.com or write to DURABLE (UK) Ltd, 10 Nimrod Way, Wimborne, Dorset BH21 7SH. You are entitled to be told by us, as the data controller, what personal information we hold and how it is used. You will receive the information within 14 days of receipt of request.
Future Policy:
Whilst we do not envisage any alterations to this policy, should circumstances, legislation or technology change we may need to update this. In this event, we will highlight any revisions and post them on the Signage website.